Your strategic partner, from design to deployment—and beyond.

We equip businesses with the scalable sales, marketing, and customer service tools they need to thrive in today’s digital world of exponential change. We are a conversation design agency with the ability to deliver innovative customer experience solutions in-house, and at scale. We don’t just design solutions, we build and implement them for you.

Our Approach

We partner with you to design personalised conversational experiences laser-focused on your customers’ needs and your business goals.

We don’t just build chatbots, we create bespoke digital strategies to help your business navigate and survive the rapid technological changes affecting your industry, and customers.

By analysing your social media and digital presence, we use your exisiting brand voice as a specification. We’ll start by brainstorming with your team to write creative copy that gives your chatbot a voice. This is paired with on-brand graphics and GIFs that give your bot a real personality.

After understanding your businesses goals and your brand’s personality, we put together the components for your industries smartest and most user-friendly virtual messaging assistant.

It’s our promise that your chatbot will provide an experience as comfortable, and in a lot of cases, more enjoyable than communications with a human agent.

After your bots first day at school, we review and analyse its response accuracy once a week to ensure that your online community is getting the service and user experience they deserve.

We design a pre-launch checklist to ensure your bot is received at scale and consistently generating value for your business—now, and well into the future.

See Case Studies

Read More

Our bot family 💓

We’ve worked with some truly awesome organisations, run by some seriously impressive people.

Youfoodz logo
Brisbane Lion's logo
Gold Coast Suns logo
Apero Label logo
Maybelline logo
Fitness First logo
Prowake logo
Just Digital People logo
Goodlife Health Clubs logo
Anytime Fitness logo
Redmako Learning logo
UltraTune logo
Arena Fitness logo
Orange Theory Fitness logo
Car Finance Australia logo
Gala Equine logo
Client Testimonials
We’re unbelievably grateful to have worked alongside such talented and creative individuals, across a variety of industries.

“Throughout the entire process we felt like we were working with an extension of our own team, rather than an external provider.”

Rhiannon Sargent from the Gold Coast Suns
Rhiannon Sargent Digital Growth & Engagement Manager, Gold Coast Suns

“The team at bot•hello were able to take our brand to a level that we have been longing to acheive, and they executed it perfectly.”

Brienne Gould from Goodlife Health Clubs
Brienne Gould Social Media & Communications Coordinator, Goodlife Health Clubs

“We had amazing consumer feedback and could attribute the bot to a sales uplift. Would recommend bot•hello to anyone from a global brand to a small business.”

0
Angus Mitchell Brand Manager, Maybelline New York

“bot•hello created a chatbot that is engaging for our fan base. Their attention to detail, work ethic and creativity during the whole project was impeccable.”

Michael Gosman from the Brisbane Lion's
Michael Gosman Executive Producer, Brisbane Lions

If you’re ready to discuss the future of
marketing and customer service, please send us a message 💌