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E-commerce

E-commerce, Facebook Messenger

The Secret Weapon of E-Commerce in 2020, Facebook Messenger Chatbots

December 9, 2019

Sean Melis 2019-12-09T04:21:37+00:00

email@bothello.io

“Businesses and consumers are using Messenger to connect to each other in a more personal and more immediate way.”

Sheryl Sandberg COO, Facebook

“The growing number of “digital natives” who grew up communicating over the Internet, expect digital care.”

McKinsey&Company

“Chatbots will fundamentally revolutionize how computing is experienced by everybody.”

Satya Nadella CEO, Microsoft

“By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human”

Gartner Gartner Predicts

“In 2015, mobile messaging app usage surpassed social media usage.”

Business Insider

“Chatbots represent a new trend in how people access information, make decisions, and communicate.”

Christie Pitts Verizon Ventures

“40% of consumers do not care whether a chatbot or a real human helps them, as long as they are getting the help they need.”

HubSpot

“75% of online customers expect a response within five minutes.”

McKinsey&Company

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